Company Technology And Social Media 1

Question Description

For companies today, technology presents great opportunities todeliver excellent customer service. However, they must embracetechnology in order to enhance how the business functions andconsistently provides a quality customer experience. Technology plays acentral role in customer service today, and this role is only going tocontinue to increase. One example is the expanding role of social mediaas a powerful customer service tool and resource.

Using your selected company write a 2-page paper supported by research that includes the following:

  • Describe how the company uses technology to meet customer needs.
  • Review the company’s page on a social media site and explain how it is used to provide customer service.
  • Review the company’s web site. Describe how it provides customerservice and meets customers’ needs. Explain how it provides reasonsfor customers to use it.
  • What are the strengths and weaknesses of this site in providing the company’s customer service?

Your submitted assignment should be proofread for correct spelling,grammar, and punctuation. Be sure to follow APA formatting, use atleast two references, and include both in-text citations and areferences page.

For APA guidelines, go to the Resources tab within the course.

Submit your completed assignment by following the directions linked below. Please check the Course Calendar for specific due dates.

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