If having high quality customer service were easy, it would be morecommon. Some companies advertise that they offer strong customerservice, but in reality, it does not exist. Other companies such asAmazon, Zappos, and Nordstrom have built outstanding reputations forexceeding customers’ expectations.
For your course project, provide a 2-page analysis of your selected company’s customer service strengths and weaknesses.
Include the following:
Provide a conclusion summarizing the company’s key strengths andweaknesses. Also, provide your opinion of the company’s overallcustomer service quality.
Your submitted assignment should be proofread for correct spelling,grammar, and punctuation. Be sure to follow APA formatting, use atleast two references, and include both in-text citations and areferences page.
For APA guidelines, go to the Resources tab within the course.
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