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Question Description

You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.

Review the Patient Satisfaction Survey.

Answer the prompts provided based on the Patient Satisfaction Survey Data.

Cite at least 1 peer-reviewed, scholarly, or similar reference.

This is the survey

Effective Consumer Relations

You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.

Review the Patient Satisfaction Survey below:

Hospital Patient Satisfaction Survey

Patient Satisfaction Indicator

Current Performance

Goal

Hospital cleanliness

8.2

> = 9.2

Overall patient satisfaction with doctors

7.6

> = 9.2

Average patient wait time

13 minutes

< = 15 minutes

Overall patient satisfaction with hospital

9.7

> = 9.2

Complete the following prompts based on the chart provided above.

Patient Satisfaction Strength

  • Identify a patient satisfaction indicator that could be considered a strength for the hospital based on its current performance and the hospital’s goal.
  • Identify a strategy the hospital could use so that this indicator remains a strength in patient satisfaction.
  • Identify a patient satisfaction indicator that could be considered a weakness for the hospital based on its current performance and the hospital’s goal.
  • Identify a strategy the hospital could use so that this indicator does not remain a weakness in patient satisfaction.
  • Identify a patient satisfaction indicator that could be considered an opportunity for the hospital based on its current performance and the hospital’s goal.
  • Identify a strategy the hospital could use so that this indicator could transform into a strength in patient satisfaction.

[Insert Response]

Patient Satisfaction Weakness

[Insert Response]

Patient Satisfaction Opportunity

[Insert Response]

Explain the importance of effective consumer relations in the health care industry.

  • Consider the role data (e.g., surveys) plays in effective consumer relations.
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