Analyzing and improving hospital claims

please review attachment (mgt655_smac) complete highlighted sections:

This paper will discuss the hospital billing paper claims process and the recommendation is to improve the process by processing the claims electronically.

Literature review section
Body of work – Six Sigma
“Before” flowchart (Required)
Process Chart (Required)
Work Measurement Techniques
Checklist (Required)
Pareto Chart (Required)
Cause and Effect Diagram (Required) (Place last)
Bar charts
Scatter Diagram
Improve process performance by addressing and eliminating the root causes through Process redesign.
Creative solutions based on the analysis:
Controlthe improved process and future process performance.  Sustain the gains!
Ethic and/or Social Responsibility

textbook: Krajewski, L., Malhotra, M., & Ritzman, L. (2019). Operations management: processes and supply chains (12th ed.). Upper Saddle River, NJ: Pearson Prentice Hall. (ISBN: 9780134741062)

also resources are attached.
sample of a paper do not use to cite is also attached
you can add additional resources but must cite them

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